Question 1

Should I arrive early?

Accepted Answer

At 11:30 AM, we distribute random numbers to determine the order in
which clients access the pantry. Early arrival doesn’t guarantee a lower
number. If you arrive after distribution of the random numbers, you will be
served on a first-come, first-served basis. Please arrive before 1:30 PM to
access the pantry.
Upon arriving, get your number and wait until it is called to register and
begin shopping.

Question 2

Do you have limits on the amount of food?

Accepted Answer

Yes. We endeavor to offer the same groceries to every client, regardless of
family size. In most cases, to meet this goal we limit the quantity of certain
items a client can receive. We strive to offer the last client of the day the
same selection as the first.

Question 3

When does the pantry close?

Accepted Answer

Due to high demand and limited capacity, we sometimes have to cap the
number of clients served before closing time at 1 PM. Distribution of
numbers will stop at 12:45 PM. This time limit is subject to change, and
may be influenced by our staffing and supply levels.

Question 4

Can I shop for others while shopping for myself?

Accepted Answer

No. Clients need to be present to participate. We endeavor to treat every client equally and cannot do this if you are shopping for others.

Question 5

What types of food are available?

Accepted Answer

We offer an assortment of fresh produce, meat, dry goods, frozen foods, dairy products, condiments, and ready-to-eat items. Since most of our food comes from donations and our partnership with Oregon Food Bank, our supplies vary each week. Let us know if you have a food allergy or dietary restrictions so we can do our best to serve you.

Question 6

Do I need an ID to use the pantry?

Accepted Answer

No, IDs are not required to access the food pantry.
 We will ask for a name to check you in, but no proof of residency,
income, or citizenship is requested.
 We will also ask for the number of people being fed.
 We would like to know if children are in the household, and if they
attend our neighborhood Grout Elementary School.
 All paperwork is voluntary and you may choose to anonymously
access the pantry.

Question 7

What do I need to bring?

Accepted Answer

Since you will be outdoors, we encourage clients to dress for the weather
and bring a bottle of water. No restroom facility is available. We hope you
will bring a reusable shopping bag or two, and carts or other items to pack

and transport your groceries in. We typically have some boxes and grocery
bags available if you choose not to bring your own.

Question 8

I have another question not answered here.

Accepted Answer

We can answer any other questions you have. Please email
groceries4grout@gmail.com for additional information.